Refund policy

BLU-BOLT RETURN AND REFUND POLICY

Last updated: September 15, 2026

We want every Blu-Bolt customer to receive the correct order in good condition. Please review the policy below before requesting a return.

30-DAY RETURN WINDOW

You may request a return within 30 days after your order is delivered.

To qualify for a return, the product must be unopened, unused, in its original packaging, and in the same condition in which it was received. Proof of purchase or an order number is required.

Because Blu-Bolt Energy Gummies are consumable dietary supplements, opened pouches cannot be returned for a change of mind, flavor preference, or personal dissatisfaction. This restriction does not apply when a product arrives damaged, defective, incorrectly fulfilled, or otherwise covered by applicable law.

STARTING A RETURN

Before sending anything back, contact us through the Contact Us page at bluboltenergy.com. Include your name, order number, reason for the return, and photographs when applicable.

Returns sent without prior authorization may not be accepted. If your return is approved, we will provide instructions explaining where and how to send the product.

RETURN SHIPPING

Customers are responsible for return shipping costs on eligible change-of-mind returns.

If Blu-Bolt sent the wrong product or the order arrived damaged or defective, we will cover reasonable return or replacement shipping costs when required. Shipping charges incurred without prior authorization might not be reimbursed.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, leaking, improperly sealed, missing, or different from what you ordered.

Include your order number and clear photographs of the product, packaging, shipping label, and damage when applicable. We will review the issue and determine whether a replacement, refund, or other appropriate resolution is available.

NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrived damaged, defective, or incorrectly fulfilled:

• Opened or used consumable products
• Products missing their original packaging
• Items marked final sale
• Products returned more than 30 days after delivery
• Products purchased from an unauthorized third-party seller

Products purchased through TikTok Shop or another marketplace must generally be returned through the platform where the purchase was completed and are subject to that platform’s return procedures.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method for the amount actually paid after discounts.

Your bank or payment provider may require additional time to process and post the refund. Original payment-processing timelines are outside Blu-Bolt’s control.

RETURN SHIPPING COSTS

Customer-paid return shipping costs are not refundable unless the return resulted from a Blu-Bolt error or an eligible damaged or defective product.

EXCHANGES

We do not offer direct exchanges for change-of-mind returns. If an eligible unopened product is returned and refunded, you may place a new order.

For damaged, defective, or incorrect orders, we may offer a replacement as part of the resolution.

CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.

CONTACT US